Friday, January 25, 2013

An Abbreviated Converstation with HP Support

(me): I have an out of warranty device that's bricked. I've tried all the un-bricking methods you offer. How much would it cost to repair the unit?

(they): We're sorry that you are having an issue, please try {all the same stuff he already said he tried}. As your device is outside of the one-year warranty period, the charge for replacing it will be of $385. If you wish to go ahead and process the repair, please contact us again by replying to this email.

(me): Let me get this straight....your were {badgrammar spawned of incredulity} selling this EXACT SAME device for $149.99 BRAND NEW. And it will cost *$385* to replace??

(they): Unfortunately yes, HP has determined that the repair cost of this unit is of $385 dollars. I'm sorry we cannot provide an {badgrammar caused by employment at an ineffectively run corporation} specific reason why HP closed the repair cost at this value. We understand that it is high based in the final price that you have payed. Sadly, there are no discounts or exceptions that we can apply. At the same time, HP is no longer selling extended warranties for webOS devices

(me):  :-|

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